GENERAL TERMS AND CONDITIONS:

• Under Armour Philippines accepts returns and refunds for valid reasons, including defective, damaged, or incorrect items.
• We do not offer direct exchanges. If you wish to receive a replacement, kindly request a refund and repurchase your desired item through our website.
• All return and refund requests are subject to approval and screening by Under Armour management. Please email all requests to customer.support@online.underarmour.com.ph with the required information.
• Undergarments, socks, and similar hygiene-sensitive items cannot be returned
• Damaged boxes cannot be returned.
• Refunds will only be considered if the item is proven defective or damaged.
• All online transactions shall be returned via customer support channels. Returns and refunds in shops are not allowed.
  
  Eligibility for Return & Refund:
  
  • Items must be returned in good condition, with original packaging and tags intact.
  • Items must be returned within 30 days from the date of purchase.
  
  Out-of-Stock Handling:
  
  • For out-of-stock items, the customer may choose a refund and select another item by placing a new order.

RETURNS PROCESS:

• Notify Under Armour
  • Send an email to customer.support@online.underarmour.com.ph within 7 days of receiving your item, including the following:
  • Order Number (i.e SCXXXX),
  • Customer Details: Name, Mobile Number,
  • Date Item was received
  • Product Photos: in good condition, tags intact, pair of footwear (top, side, sole), sales invoice/official receipt and way bill of shipping provider.
  
  A Customer Service Representative will respond via email and/or mobile to guide you through the next steps.
  
  
  • Return Shipping Instructions
    Customer-Initiated Returns (e.g., wrong size ordered):
    • Customer shoulders shipping cost via their trusted courier.
    • For Metro Manila, Cavite, Rizal areas, customer's may book via Lalamove or Grab as alternative option.
    • Send return booking details (e.g rider GPS link or courier tracking number) to our customer service team.
  
  Wrong Item Delivered/Factory Defect
  • Under Armour will schedule a pick-up.
  • Shipping costs will be covered by Under Armour.
• Customer to coordinate the preferred schedule with our team.
• For Metro Manila, Cavite, Rizal area's with same day delivery couriers, shipping time will be from 8:00 am to 4:00 pm, Monday to Friday only

All online purchases must be returned to:

• Screening & Quality Inspection
  All returned items will undergo a thorough inspection. Returns may be denied if any of the following apply:
  • Item is used, damaged by customer, or without original packaging/tags
• Item is not accompanied by complete documentation (invoice, waybill)
• Item is returned due to change of mind
• Undergarments, socks, and similar hygiene-sensitive items cannot be returned
• Items with damaged packaging or boxes will not be replaced
• Counterfeit or tampered items will be rejected

• Refund Processing
• Refund voucher will be sent to customer once request have been verified and approved.
• A confirmation email will be sent with refund details.
• If you wish to repurchase a different item, please place a new order on our website.
• In customer-initiated returns, return shipping and original delivery fees are non-refundable.
• In case of wrong item or factory defect, shipping fees will be waived.

Final Step

• Once refund has been processed, a confirmation email will be sent. Please confirm receipt via customer.support@online.underarmour.com.ph..

SOURCE: “Prohibition of No Return, No Exchange Policy” Title III, Chapter 1, Rule 2, Section 7 DAO of 1993, R.A. 7394 “The Consumer Act of the Philippines”